Thinking & knowledge / Our Insights

Insights on commercial growth: better questions for B2B teams.

Perspectives, original research and practical tools for building stronger B2B commercial organisations — grounded in the work we do every day.

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Better questions, better commercial decisions.Our Insights
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Four ways to think more clearly about commercial growth.

Read a point of view, compare your organisation with the market, use a practical framework or rethink the role of CRM. Every route starts with the same principle: relevance before volume, and structure that helps people do better work.

Professionals discussing commercial decisions
Featured perspective

Sales capacity is a design problem, not a hiring problem.

When experienced salespeople spend too much time researching accounts, cleaning CRM, building lists and chasing cold follow-up, adding another salesperson often adds cost before it adds capacity. The better question is how the work should be organised.

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Original research / 2027

The State of B2B Sales Capacity.

We are building an annual benchmark into how Dutch B2B organisations actually organise commercial growth. Not what the operating model says on paper, but where time goes, what gets repeated, what gets lost and how teams learn.

One research programme. A year of useful commercial intelligence.

01
Sales capacity

How much time reaches prospecting, customers and high-value commercial conversations?

02
Outbound continuity

How many organisations run proactive market development as a system rather than a campaign?

03
CRM discipline

How consistently are context, activity and next steps captured across the commercial team?

04
Founder dependency

Where is growth still concentrated around the founder or a small number of key individuals?

05
AI & commercial work

Where is AI genuinely improving preparation, consistency and learning — and where is it mostly noise?

Frameworks & tools

Turn a commercial question into something you can work on.

These tools are designed to help leadership and sales teams diagnose the system around the people — before jumping to another hire, campaign or technology project.

CRM as commercial memory

Your CRM should remember what your organisation learns.

Activity logging is only the beginning. A useful commercial system preserves market context, stakeholder history, objections, signals and decisions — so the next action is informed by what the organisation already knows.

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Remember

Capture what happened across accounts, contacts and opportunities.

Understand

Keep the context that explains why a conversation, objection or signal matters.

Recognise

Use accumulated history to spot patterns, risks and opportunities earlier.

Act

Turn shared knowledge into clearer ownership and more relevant next steps.

Latest thinking

From the work, not from the sidelines.

Our perspectives are shaped by the commercial systems we build, the conversations we see and the patterns that repeat across B2B teams, commercial capacity, market development, CRM and the human side of B2B growth.

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